In some cases, you may encounter issues uploading and using Sprout, at times these could be related to your anti-virus software. We've noticed it particularly happening when you use Kaspersky Anti-virus software. If this is happening to you, follow the steps below to disable it!

To prevent ongoing issues when using Kaspersky anti-virus we suggest disabling it while using Sprout.

  1. Open the settings in Kaspersky Internet Security and choose Protection –> Web Anti-Virus.

  2. In the Web Anti-Virus settings window, select Advanced Settings.

  3. Click Configure trusted URLs and specify the link or links you want Kaspersky Internet Security not to check.

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