In some cases, you may encounter issues uploading and using Sprout, at times these could be related to your anti-virus software. We've noticed it particularly happening when you use Kaspersky Anti-virus software. If this is happening to you, follow the steps below to disable it!
To prevent ongoing issues when using Kaspersky anti-virus we suggest disabling it while using Sprout.
Open the settings in Kaspersky Internet Security and choose Protection –> Web Anti-Virus.
In the Web Anti-Virus settings window, select Advanced Settings.
Click Configure trusted URLs and specify the link or links you want Kaspersky Internet Security not to check.