FAQs

Podcast guidelines

How to apply to be on the podcast and things to think about when you're scheduled to be on the podcast

Written by Justin Morabito
Updated over a week ago

What counts towards my total storage?

What assets in Sprout actually count towards my allotted storage?

Written by Justin Morabito
Updated over a week ago

Podcast FAQ

Frequently asked questions about the Business of Photography Podcast

Written by Justin Morabito
Updated over a week ago

Attaching and sending a Scheduler from a date.

How to use a scheduler with a date on the calendar.

Written by Andrew Fisher
Updated over a week ago

How do I add more storage/brands/users to my account?

I need to add more assets to my account, how do I do that?

Written by Justin Morabito
Updated over a week ago

How do I cancel my subscription?

I'd like to set my subscription to cancel, how can I do that?

Written by Justin Morabito
Updated over a week ago

Why don't my dates show up on my Scheduler?

Do you have time slots available on your Scheduler but they won't show up for your clients? Here are a few things to check.

Written by Justin Morabito
Updated over a week ago

Why am I seeing 0 Advanced Issues Found?

This FAQ will tell you how to get rid of seeing 0 Advanced Issues Found in your templates.

Written by Justin Morabito
Updated over a week ago

Why doesn't my contract show my package information?

This FAQ will go over why the package and payment schedule variable are not showing up on a contract when used

Written by Justin Morabito
Updated over a week ago

How to change my single payment due date

Single payments are set to be due in 30 days. This FAQ will show you how to change the due date.

Written by Justin Morabito
Updated over a week ago

Why can't I turn off my Client Details assistant emails?

This article answers why the Client Details section in the Sprout Assistant can't be turned off

Written by Justin Morabito
Updated over a week ago

Does Sprout overwrite my existing files or upload duplicates?

This FAQ will answer how Sprout handles files in a gallery with the same filename

Written by Justin Morabito
Updated over a week ago

Why is my download set link not working?

This article will show how to make a download preset live and to email it to a client.

Written by Justin Morabito
Updated over a week ago

Does Sprout Assistant replace my workflows?

This article will describe the differences between the Sprout Assistant and your Workflows

Written by Justin Morabito
Updated over a week ago

I'm afraid that switching will be too expensive, too much work and too confusing

If you're feeling overwhelmed with switching to Sprout Studio, here are some answers to some common concerns!

Written by Bryan Caporicci
Updated over a week ago

GDPR Compliance for Sprout subscribers doing business in the EU & UK

What GDPR Compliance for Sprout Studio subscribers doing business in the European Union & United Kingdom looks like.

Written by Justin Morabito
Updated over a week ago

Which file formats are supported for Email Attachments?

This article gives you a list of file formats that are accepted when using the Email Attachments feature

Written by Justin Morabito
Updated over a week ago

Does Sprout Studio have any demos, samples or examples?

Written by Bryan Caporicci
Updated over a week ago

Does Sprout Studio offer an integration with ProSelect or other in-person sales software tools?

Written by Bryan Caporicci
Updated over a week ago

How do I turn a quote into an order?

Written by Bryan Caporicci
Updated over a week ago

How do I let my clients download their digital files after they order them from a gallery?

Written by Bryan Caporicci
Updated over a week ago

How do I organize my email templates? They are getting disorganized and it's difficult to find the one I'm looking for!

Written by Bryan Caporicci
Updated over a week ago

How do I add a discount to an order or invoice?

Written by Bryan Caporicci
Updated over a week ago

How do I get/copy the images/photos from a gallery favorite submission into Lightroom?

Written by Bryan Caporicci
Updated over a week ago

Does a gallery expire at the beginning or end of the day of its expiry date?

Written by Bryan Caporicci
Updated over a week ago

How can I embed an image or photo into a questionnaire or email?

Written by Bryan Caporicci
Updated over a week ago

Is there a Sprout Studio plan that doesn't include galleries? What if I want only studio management?

Written by Bryan Caporicci
Updated over a week ago

How do I change the city for the weather and sunrise/sunset widget on the dashboard?

Written by Bryan Caporicci
Updated over a week ago

What is an active shoot vs. an archived shoot?

Written by Bryan Caporicci
Updated over a week ago

My emails are getting delivered to spam, how do I improve my email deliverability?

Written by Bryan Caporicci
Updated over a week ago

What's the best size image to upload into a gallery?

Written by Bryan Caporicci
Updated over a week ago

How do I reset my client's password?

Written by Bryan Caporicci
Updated over a week ago

Can I export or download a contract, invoice or questionnaire as a PDF?

Written by Bryan Caporicci
Updated over a week ago

How do I change the default expiry date for my galleries?

Written by Bryan Caporicci
Updated over a week ago

Does Sprout have an app?

Written by Bryan Caporicci
Updated over a week ago

Where did my gallery go? It disappeared!

Written by Bryan Caporicci
Updated over a week ago

I can't log in; it says my username is not found. How do I log in?

Written by Bryan Caporicci
Updated over a week ago

How do I refund a client's invoice or order?

Written by Bryan Caporicci
Updated over a week ago

Why can't I see my Sprout Studio calendar in Google?

Written by Bryan Caporicci
Updated over a week ago

Why does my client have multiple "parts" to their gallery downloads?

Written by Bryan Caporicci
Updated over a week ago

Why are my images out of order?

Written by Bryan Caporicci
Updated over a week ago

Why is the downloaded image from a gallery smaller than the one I uploaded?

Written by Bryan Caporicci
Updated over a week ago