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FAQs
41 articles in this collection
Written by
Bryan Caporicci
and
Justin Morabito
Why am I seeing 0 Advanced Issues Found?
This FAQ will tell you how to get rid of seeing 0 Advanced Issues Found in your templates.
Written by
Justin Morabito
Updated over a week ago
How do I see the startup wizard again?
If you accidentally got out of the startup wizard, this FAQ will let you know how to go back to it.
Written by
Justin Morabito
Updated over a week ago
Why doesn't my contract show my package information?
This FAQ will go over why the package and payment schedule variable are not showing up on a contract when used
Written by
Justin Morabito
Updated over a week ago
How to change my single payment due date
Single payments are set to be due in 30 days. This FAQ will show you how to change the due date.
Written by
Justin Morabito
Updated over a week ago
My gallery keeps saying "Client Message needs to be for an Online Gallery." Help!
This FAQ will tell you how to solve this error!
Written by
Justin Morabito
Updated over a week ago
Why can't I turn off my Client Details assistant emails?
This article answers why the Client Details section in the Sprout Assistant can't be turned off
Written by
Justin Morabito
Updated over a week ago
Does Sprout overwrite my existing files or upload duplicates?
This FAQ will answer how Sprout handles files in a gallery with the same filename
Written by
Justin Morabito
Updated over a week ago
Why is my download set link not working?
This article will show how to make a download preset live and to email it to a client.
Written by
Justin Morabito
Updated over a week ago
Does Sprout Assistant replace my workflows?
This article will describe the differences between the Sprout Assistant and your Workflows
Written by
Justin Morabito
Updated over a week ago
I'm afraid that switching will be too expensive, too much work and too confusing
If you're feeling overwhelmed with switching to Sprout Studio, here are some answers to some common concerns!
Written by
Bryan Caporicci
Updated over a week ago
GDPR Compliance for Sprout subscribers doing business in the EU & UK
What GDPR Compliance for Sprout Studio subscribers doing business in the European Union & United Kingdom looks like.
Written by
Justin Morabito
Updated over a week ago
Which file formats are supported for Email Attachments?
This article gives you a list of file formats that are accepted when using the Email Attachments feature
Written by
Justin Morabito
Updated over a week ago
Does Sprout Studio have any demos, samples or examples?
Written by
Bryan Caporicci
Updated over a week ago
What's the difference between Sprout Studio and other studio management softwares, such as 17Hats, Honeybook, ShootQ, Studio Ninja, Dubsado, and Tave?
Written by
Bryan Caporicci
Updated over a week ago
Does Sprout Studio offer an integration with ProSelect or other in-person sales software tools?
Written by
Bryan Caporicci
Updated over a week ago
How do I turn a quote into an order?
Written by
Bryan Caporicci
Updated over a week ago
How do I let my clients download their digital files after they order them from a gallery?
Written by
Bryan Caporicci
Updated over a week ago
How can I offer a list of products or services that my clients can purchase from, similar to a public shopping cart?
Written by
Bryan Caporicci
Updated over a week ago
How do I organize my email templates? They are getting disorganized and it's difficult to find the one I'm looking for!
Written by
Bryan Caporicci
Updated over a week ago
How do I add a discount to an order or invoice?
Written by
Bryan Caporicci
Updated over a week ago
How do I get/copy the images/photos from a gallery favorite submission into Lightroom?
Written by
Bryan Caporicci
Updated over a week ago
Does a gallery expire at the beginning or end of the day of its expiry date?
Written by
Bryan Caporicci
Updated over a week ago
How can I embed an image or photo into a questionnaire or email?
Written by
Bryan Caporicci
Updated over a week ago
Is there a Sprout Studio plan that doesn't include galleries? What if I want only studio management?
Written by
Bryan Caporicci
Updated over a week ago
How do I change the city for the weather and sunrise/sunset widget on the dashboard?
Written by
Bryan Caporicci
Updated over a week ago
What is an active shoot vs. an archived shoot?
Written by
Bryan Caporicci
Updated over a week ago
My emails are getting delivered to spam, how do I improve my email deliverability?
Written by
Bryan Caporicci
Updated over a week ago
What's the best size image to upload into a gallery?
Written by
Bryan Caporicci
Updated over a week ago
How do I send a client their portal?
Written by
Bryan Caporicci
Updated over a week ago
How do I reset my client's password?
Written by
Bryan Caporicci
Updated over a week ago
Can I export or download a contract, invoice or questionnaire as a PDF?
Written by
Bryan Caporicci
Updated over a week ago
How do I change the default expiry date for my galleries?
Written by
Bryan Caporicci
Updated over a week ago
Does Sprout have an app?
Written by
Bryan Caporicci
Updated over a week ago
Where did my gallery go? It disappeared!
Written by
Bryan Caporicci
Updated over a week ago
I can't log in; it says my username is not found. How do I log in?
Written by
Bryan Caporicci
Updated over a week ago
Does Sprout Studio offer lab integration?
Written by
Bryan Caporicci
Updated over a week ago
How do I refund a client's invoice or order?
Written by
Bryan Caporicci
Updated over a week ago
Why can't I see my Sprout Studio calendar in Google?
Written by
Bryan Caporicci
Updated over a week ago
Why does my client have multiple "parts" to their gallery downloads?
Written by
Bryan Caporicci
Updated over a week ago
Why are my images out of order?
Written by
Bryan Caporicci
Updated over a week ago
Why is the downloaded image from a gallery smaller than the one I uploaded?
Written by
Bryan Caporicci
Updated over a week ago